Privacy Policy

Tensora ("we", "our", "us") operates the website at tensorad.club and provides online education services under the Tensora brand. We are committed to handling personal information responsibly and in accordance with applicable law, including Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

Please read this policy carefully. By using our website or submitting your details through any of our forms, you acknowledge the practices described here.

1. Who we are

The data controller for all personal information collected via this website is:

2. Information we collect

2.1 Information you provide directly

When you complete an enquiry or contact form on our website, we collect the information you choose to submit. This may include:

• Your name and email address
• A telephone number, where provided
• A brief message or enquiry
• Any additional details you include in a free-text field

2.2 Information collected automatically

When you browse our website, our servers and third-party analytics tools may record certain technical information, including:

• Your IP address and approximate geographic region
• Browser type, version and operating system
• Pages visited, time on page and referral source
• Device type and screen resolution
• Date and time of each request

This information is collected in aggregate form for site performance and improvement purposes. We do not use it to build individual profiles without your consent.

2.3 Cookie data

We use cookies and similar technologies. Please see Section 6 and our separate Cookie Policy for details on what we set and how to manage preferences.

3. How we use it

We use collected information only for the purposes described at the time of collection or as permitted by applicable law. Typical uses include:

• Responding to enquiries you send through our contact form
• Providing information about our course offerings and enrolment process
• Sending updates you have requested, such as schedule information
• Understanding how our website is used so we can improve it
• Meeting legal and administrative obligations

We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your explicit agreement.

4. Legal basis for processing

We rely on the following bases when processing personal data:

• Consent — where you have given clear agreement, such as when submitting an enquiry form or accepting non-essential cookies
• Legitimate interests — where we have a reasonable purpose that does not override your rights, such as analysing aggregate website usage
• Legal obligation — where we are required by law to retain or process certain records

You may withdraw consent at any time without affecting the lawfulness of any earlier processing. To do so, please contact us at the address in Section 13.

5. Sharing your information

We do not sell personal information to third parties. We may share it in limited circumstances:

• Service providers — companies that help us operate our website or communicate with you (for example, email delivery services or hosting providers), bound by agreements requiring them to protect your data
• Analytics providers — subject to your cookie preferences, we may share anonymised usage data with analytics platforms
• Legal requirements — where disclosure is required by a court order, regulator or other legal obligation
• Business transfers — in the event of a merger or sale of assets, personal data may transfer to the successor entity, who will remain bound by this policy or notify you of any material changes

6. Cookies

Our website uses cookies to keep certain features working and, with your consent, to measure how pages are used. A cookie is a small text file stored on your device. You can manage or withdraw consent at any time using the cookie preference tool on our site.

For a full description of the cookies we set, their purpose and duration, please see our Cookie Policy.

7. How long we keep it

We retain personal information only as long as necessary for the purpose it was collected or as required by law. In practice:

• Enquiry form submissions are retained for up to 24 months to allow us to follow up and maintain a record of correspondence
• Server log data is typically retained for up to 90 days
• Financial and administrative records are kept for the period required under Thai tax and accounting law

When data is no longer needed, it is deleted or anonymised in a way that prevents re-identification.

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information we no longer have a lawful basis to retain
• Object to or restrict certain types of processing
• Receive a copy of your data in a portable format where technically feasible
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with Thailand's Personal Data Protection Committee or another relevant authority

To exercise any of these rights, please write to us at the contact details in Section 13. We will respond within 30 days. We may need to verify your identity before processing a request.

9. Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse or unauthorised access. These include access controls, encrypted data transmission via HTTPS, and periodic review of our data handling procedures.

No method of transmission over the internet is entirely without risk. While we work to protect your information, we cannot warrant absolute security. If you believe your data has been compromised, please contact us promptly.

10. Third-party links

Our website may include links to external sites that we do not operate. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

11. Children

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has submitted information to us without appropriate parental consent, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page shows when it was last revised. Where changes are material, we will take reasonable steps to notify you — for example, by adding a notice to our homepage or contacting you directly if we hold your email address.

Continued use of our website after an update constitutes acceptance of the revised policy.

13. Contact us

If you have questions about this policy, wish to exercise your data rights, or want to raise a concern, please contact us:

We aim to respond to all requests within 30 calendar days. If your concern is not resolved to your satisfaction, you may contact the Office of the Personal Data Protection Committee of Thailand.